Guide

Agent Configuration

Configuring chatbot appearance, intelligence settings, and actions including operator handoff, cart integration, and order status.

Analytics

Understanding chatbot analytics including engagement funnels, popup performance, purchase impact, and AI conversation analysis.

Conversations

Viewing conversation details, active and inactive states, summaries, and providing feedback for chatbot training.

Managing Data Sources

How to upload and manage your chatbot's knowledge base including static data, product catalogs, and upload methods.

Dashboard Overview

Summary view of chatbot activity including visitor count, AI messages, and conversation history.